Claims cannot be predicted. Great service can be. We are committed to the highest levels of professionalism, responsiveness, and good faith in claims handling. 




  • Warranted all claims/losses (other than hijacking) to be advised to Insurers within 30 (thirty) days of occurrence.

  • Hijacking claims/losses to be advised to Insurers and Reported to Authorities within 24 Hours of hijacking taking place.

  • Failure to notify Insurers within the above time period will result in such claim being forfeited by the Insured.

  • In the event of loss or damage hereunder immediate action must be taken and notice must be given to Insurers to take appropriate action and appoint a surveyor, if necessary.


In all cases, whether the claim is presented against a policy of marine insurance or is submitted in general average, the Insured/Claimant has the burden of substantiating his claim/loss

This means the Insured/Claimant must produce evidence to show:

  • That the loss/damages was caused by an insured peril in terms of his policy, and

  • The extent of his claim/loss

To substantiate and support this burden of proof, the insured/claimant will need to supply relevant official documentation pertaining to his goods such as, the voyage, their values, the costs incurred commercial invoices, and other relevant documentation


An excess is the amount payable by the insured and is usually expressed as the first amount falling due, up to a ceiling, in the event of a loss. An excess may or may not be applied. It may be expressed in either monetary or percentage terms. An excess is typically used to discourage moral hazard and to remove small claims, which are disproportionately expensive to handle. In marine the term "excess" signifies the "deductible".


Is the tendency in physical objects to deteriorate because of the fundamental instability of the components of which they are made, as opposed to deterioration caused by external forces
Damage to goods which one can foresee is bound to occur during any normal transit, and which arises solely because of the nature or condition of the goods shipped. Such damage is said to arise from “inherent vice” which may be defined as an internal cause rather than an external cause of damage
A characteristic of the property insured which causes it to deteriorate naturally


Spontaneous combustion or spontaneous ignition is a type of combustion which occurs by self-heating (increase in temperature due to exothermic internal reactions), followed by thermal runaway (self-heating which rapidly accelerates to high temperatures) and finally, ignition

Some products susceptible to Spontaneous combustion is Hay, Compost, Linseed oil, coal, charcoal, Pistachio nuts, Hemp, Animal feed in bulk such as PKM (palm kernel meal) and Broll (wheat bran).